Terms and Conditions and Privacy Policy

By using this website you agree to comply with and be bound by the Terms and Conditions set out below including the Disclaimer and our Privacy Policy. Please read these carefully before proceeding and print a copy for further reference. If you do not agree to the Terms and Conditions and the Privacy Policy, do not use this website. We, Leatherhead Food Research, may from time to time and at our sole discretion modify or add to these Terms and Conditions without notice to you. If you continue to access or use this website you shall be deemed to have accepted the revised Terms and Conditions.

1 Terms and conditions of use

1.1 Access

You will be able to use most areas of this website without registering your details with us. However, certain areas of the website are restricted to members only, for which you will need to be registered.

1.2 Accuracy

Please note that we have taken all reasonable care to ensure that the contents of this website are true and accurate in all material respects. That said, the information on this website may be incomplete, out of date, or incorrect. You agree to verify all such information with us before taking any action in reliance upon it.

1.3 Hypertext Links

We have provided hypertext links for your convenience only. We shall not be liable to you for any defamatory, obscene or unlawful content posted upon any third party website which is accessible via one of the hypertext links advertised on our website.

You may not link to this website without our prior written consent. If you do wish to link to this website please contact us. Our contact details are set out on our home page.

1.4 Copyright

We own the copyright in the pages of this website including the information and material contained in these pages and their arrangement unless otherwise indicated. The reproduction of these pages in whole or in part without our prior written consent is strictly prohibited unless for private non-commercial viewing purposes or for other fair uses permitted by the Copyright, Designs and Patents Act 1988.

1.5 Privacy

You agree that we may collect, store and use information about you in accordance with the terms of our privacy policy. By continuing to use the website, you will be deemed to have read and agree to be bound by the terms of our privacy policy, which is available at [insert title].

2 Terms and Conditions of Sale

2.1 Contract formation

This website does not constitute an offer to sell any products or services to you but instead constitutes an invitation to you to make an offer to purchase the advertised products or services at the advertised price subject to availability and these Terms and Conditions.

By completing the order form and clicking on the "Buy Online" button to forward your credit card details you are offering to buy the products or services listed in your order. We will confirm the availability of the products or services in your order and notify you if there have been any changes in the price of the goods or services you have ordered. If there has been any change in the price of any of the products or services, we will enquire whether you still wish to proceed. All prices on this website are exclusive of VAT and delivery costs, where applicable, in the United Kingdom. An additional charge will be made and debited from your credit card account to cover the cost of making any delivery outside of the United Kingdom. We will endeavour to deliver your order within 14 days, failing which you shall be entitled to cancel the agreement and to request us to refund any moneys debited from your credit or debit card.

Please note that your order will not be accepted and that no binding contract will exist between us until such time as we send you an email notifying you of its acceptance of your order, which email shall be deemed to be effectively communicated to you on the date it is send by us even if it is not received by you.

Risk and Title

Any products that you order will be at your risk from the time of delivery.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of any products ordered, including delivery charges.

Right of Cancellation

If you are dealing with us as a consumer you have the right to cancel any contract between us for the supply of goods within 7 working days from the date you receive the goods. If you cancel your order for the supply of goods then we will refund the price paid by you for the goods (subject to any audio or video recordings or computer software being returned in their unsealed packaging). You must return the goods at your own expense.

3 Warranties

The information and products provided for on this website are on an "as is" and "as available" basis. Save as specifically set out in this paragraph 3, no warranties, conditions or representations of any kind, express or implied, are given in this website and no oral advice or other written information, not incorporated within these terms and conditions, shall be deemed to create a warranty.

We warrant that we shall supply the goods free from any material defect at the time of delivery and shall provide services with reasonable skill and care.

If you are a consumer we also warrant that any goods purchased from our website are of satisfactory quality and fit for all purposes for which goods of that kind are commonly supplied.

Your sole and exclusive remedy for any breach of these warranties shall be the replacement or repair of any defective goods or the refund of the price of the goods (including the price of any postage you may have paid), or the re-performance of the services or refund of the fee for the provision of the services, in each case at our sole discretion. We hereby exclude to the fullest extent permitted by the applicable law all other warranties, conditions or representations of any kind, express or implied.

4 Disclaimer

You assume all responsibility and risk for the use of this website and the Internet generally.

Under no circumstances shall we be liable for any indirect, incidental, special or consequential damages or loss of profits that result from the use or inability to use this website and/or any other websites that are linked to this site or for any services or products purchased from the website, even if such loss or damage was reasonably foreseeable to us or we were advised of the possibility of your incurring the same except to the extent that such liability may not be lawfully excluded under applicable law.

We shall not be liable for any such damages including, but not limited to, reliance by you on any information obtained via the website or which result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects or any failure of performance, communications failure, theft, destruction or unauthorised access.

Our total liability for any claim for direct loss shall not exceed the amount of the fee paid by you for any products or services provided by us. Our maximum liability to you for any loss claim or damage whatsoever shall not in any event exceed an amount equal to the sums paid by you for the product or services provided by us.

Notwithstanding the above, we do not exclude or limit our liability in respect of death or personal injury arising from our negligence or for any other matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.

5 General terms and conditions

5.1 Severance

If any part of these Terms and Conditions is unenforceable, the enforceability of any other part of these Terms and Conditions will not be affected.

5.2 Third Party Rights

A person who is not a party to any agreement which is subject to these Terms and Conditions has no right under the Contract (Right of Third Parties) Act 1999 to enforce any term of that agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

5.3 Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address set out below either by post, facsimile transmission or electronic mail and all notices from us to you will be displayed on this website from time to time. You agree that all arrangements, notices or other communications that we provide to you electronically satisfy any legal requirement that such communications must be in writing.

5.4 Entire Agreement

These terms and conditions and any documents expressly referred to in them represent the entire agreement between us in relation to the subject matter of these terms and conditions and supersede any prior agreement, understanding or arrangement between us whether oral or in writing.

5.5 Jurisdiction

Any statements made or any services provided on this website or contracts concluded for the sale of our products via this website are governed by the laws of England and Wales. By using this website you agree to submit to the exclusive jurisdiction of the English Courts. The language for the conclusion of any contract between us is English.


Leatherhead Food Research

Company No: 3420548

VAT No: GB609085927

Registered Office: Randalls Road, Leatherhead, Surrey, KT22 7RY England

Fax No:+ 44 (0) 1372 386228

Email: help@leatherheadfood.com


Privacy Policy

This Privacy Policy explains how we, Leatherhead Food International Limited, use the personal information we collect about you and how you can instruct us, if you prefer, to limit the use of that information and the procedures we have in place to safeguard your privacy.

1 Information collected and use of information

You may browse this website on an anonymous basis as no personal information (names, addresses email addresses etc) is collected until you register on the website. Any personal information which you provide to us including your registration information and email address will be treated as confidential and will be used (a) to improve the quality of our services, (b) to keep you informed of any new products or services that we are able to provide, (c) to process any order you may make and to send your purchases to you and (d) in the case of credit card transactions to enable checks to be undertaken to prevent the fraudulent use of credit card numbers.

We may also use your details for the purposes of providing statistical analysis for the use of this website. We may share this information with other companies in our group, potential purchasers of the business and their advisers or with Netbanx to enable it to approve all credit card transactions, but we will not disclose your personal information with any other third parties unless we are permitted to do so by law or if you have given your prior consent.

Whilst we will make every effort to ensure that we will keep your information secure on our own systems, we cannot guarantee that any information sent to us by you via the internet will be 100% secure.

Leatherhead Food Research is registered under the terms of the Data Protection Act 1998 and we ensure that we comply with all the protection that that act affords you.

By submitting your registration information you consent to the use of your personal information in the manner set out in this policy.

2 Information security

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. [All your card details are passed from your browser to Worldpay using encryption.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

3 Your rights in relation to your information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to the address the details of which are set out in paragraph 6.2.

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you.

4 Updates

As a customer of ours you may from time to time receive further communications on and news of other products or services which may be available from us, including by electronic means. If you would prefer not to receive such communications or updates, please send an email message to us detailing the addresses to which such further communications should not be sent, including email addresses for electronic communications. If you wish to cease receiving any electronic communications, please send a message back to us at the address referred to below or on the relevant communications with the words "unsubscribe" in the header of your message. Please also provide details of the email address to which further electronic communications should not be sent.

5 Your consent

By submitting any personal information (including, without limitation your payment details) to us you consent to the use of information as set out in this policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information

6 Changing/Modifying your details or preferences

This site gives users the following options for changing and modifying information previously provided, or to notify us of your preferences:

6.1 you can send emails to legislation@leatherheadfood.com;

6.2 you can send mail to the following postal address: Leatherhead Food Research, Randalls Rd, Leatherhead, Surrey, KT22 7RY, UK. Marked F.A.O. Jonathan Gordon-Smith; or

6.3 you can call the following telephone number: +44 (0)1372 822241.

If we make any material changes to our privacy policy we will post the changes on this page and may place notices on the pages of the website so that you may be aware of any information we may collect and how we may use it. Your continued use of the website would signify that you agree to any such change.

7 Information collated by use of cookies

We make use of cookies to collect information about your use of our site. The Interactive Advertising Bureau (IAB) provides independent guidance for Internet users on the use of cookies at: www.allaboutcookies.org.

Before we write a cookie to your PC we will request your permission to do so. When you first visit this part of the website, we send you a cookie. A cookie is a small data file that webservers send to your browser so that the webserver can identify you as you use the site.

We may use sessional cookies to collect statistical information about your use of the website. These sessional cookies are deleted from your computer once you have completed your order or use of the site, and they do not store, collect or relate to any of your personal information.

We do use persistent cookies to be able to recognise you when you next visit this website so that you do not have to log in again and so that we can refer to information about the services or products that you are interested in to provide you with a more efficient online service.

8 You do not have to accept cookies

You should be able to alter the preferences on your Internet browser to block all cookies or to give you the opportunity to decide whether to accept or reject it. Alternatively, please contact us (contact details below) for assistance. If you decline to accept a cookie from us, you will have to re-enter your username and password each time you visit the website and some functions may not be possible. We apologise for this inconvenience. However, we need to positively identify you before we show you restricted access material and/or when you purchased items or services. We will adhere to any guidelines issued by the Information Commissioner on the use of cookies on websites.

9 Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact our privacy practitioner by using the contact details provided above. Our privacy practitioner is Jonathan Gordon-Smith.

Order List Page

We accept payment by Mastercard, Visa, Visa Electron, Maestro, Delta, Solo, and JCB cards.

This website does not constitute an offer to sell the products to you but instead constitutes an invitation to you to make an offer to purchase the advertised products subject to availability and our Terms and Conditions.

By clicking the 'Buy Online' on www.leatherheadfood.com you are offering to buy the product listed in your order subject to our Terms and Conditions. A contract will come into existence between us on the date on which we despatch the products to the delivery address referred to above. We shall have no obligation to you prior to the date of the contract.

The 'Buy Online' button on www.leatherheadfood.com, will take you onto a secure server, where your Credit Card details will be encrypted while they are on the Internet.

Verification of your credit card details, and receipt of an email confirming details of your order, does not constitute our acceptance of your order. In the highly unlikely event of an item being unavailable, your money will be refunded.